FAQS

We accept Paypal, Debit and all major Credit Cards

The ordering process is simply four quick steps:

1. Select your flowers and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout

Immediately contact us by phone or email and our team will gladly resolve all of your concerns!

Email: floristinseaford@gmail.com

Phone number: 03 8772 2664

Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)

Email us regarding all changes to an order!

We can only process cancellations for items that have not gone into production. Please email us at floristinseaford@gmail.com  with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns

If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review as soon as you receive them. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.

In the case of a non-delivery, we require notification within 24 hours of the date delivery was requested. We will, however, always look at things on a case-by-case basis, and in that instance, a redelivery or refund may be offered. Please contact us about your non-delivery.

Refunds are processed within 3–5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account, depending on their method of payment. The transaction fee is non-refundable.

What if my order contains defective or incorrect products?

Send us an email on floristinseaford@gmail.com with a photo attached, and we will send out a replacement within 72 business hours and pick up the incorrect product. 

What should I do in case of late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your bank  or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at floristinseaford@gmail.com.

Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!