If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review as soon as you receive them. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.
In the case of a non-delivery, we require notification within 24 hours of the date delivery was requested. We will, however, always look at things on a case-by-case basis, and in that instance, a redelivery or refund may be offered. Please contact us about your non-delivery.
Refunds are processed within 3–5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account, depending on their method of payment. The transaction fee is non-refundable.
What if my order contains defective or incorrect products?
Send us an email on floristinseaford@gmail.com with a photo attached, and we will send out a replacement within 72 business hours and pick up the incorrect product.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at floristinseaford@gmail.com.